Average Hold Times for Airlines, Hotels, and Tour Providers

Explore case studies showcasing the average hold times experienced by airlines, hotels, and tour providers.
American Airlines
“during peak travel times or in the midst of widespread flight disruptions, hold times can exceed 1-2 hours.”
Delta Air Lines
“support calls can stretch to several hours, especially during peak travel disruptions like severe weather, system outages, or holidays. Reports from passengers during such times have cited waits of 4-6 hours or longer in extreme cases.”
United Airlines
“Untited Airlines hold times can reach 2-6 hours or more during peak travel disruptions, such as major weather events, operational issues, or holiday travel periods.”
Spirit Airlines
“hold times with Spirit Airlines customer support can stretch to 2-4 hours or more under extreme circumstances, such as widespread cancellations or system outages.”
Carnival Cruise Line
“Call times can exceed 2-3 hours or more during peak travel periods or major disruptions, such as hurricanes or system outages.”
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A powerful, AI Caller designed to save you time and streamline trip planning for your clients. Trusted by over 4,100 travel agents worldwide.

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Log in to your dashboard and start calling instantly. Simply click the 'Launch New Call' button to begin your first AI-powered call!

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Once the call is completed, you'll receive a notification with an AI-generated summary of the call. Access the full transcript and call recording right from your dashboard. Integrate Plshold with Slack to get real-time notifications when your calls are finished.

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Don’t just take our word for it

Hear how our amazing agents are automating their workflow's and saving time. 😎
"We've been using Plshold, and it’s been game changing as far as productivity. The AI call summaries save us so much time, and the call stats give us a clear picture of how we’re doing. It’s made everything so much easier we can’t imagine working without it now"
Heather McMillan
"As an independent travel agent, Plshold has saved me a ton of time. The call summaries let me quickly review all the important details without having to replay calls. Also the automated workflows are great. They’ve seriously cut down on all the little tasks that used to eat up my day. I feel way more in control of my schedule now, and I can actually focus on my clients instead of the busywork. It’s been a huge help"
Angela Ramirez
"Plshold has saved me hundreds of hours of work. I'm able to spin up calls in minutes."
Steven Proctor
"Plshold has been such a huge help in keeping everything organized. The summaries of each of the calls in call history save so much time, and it’s made managing calls way easier. Wish I had Plshold last year"
Monica Rios
"Running a travel agency with six agents is nonstop chaos there’s always a cancellation, a last-minute change, or an issue that needs hours on the phone to fix. Plshold has been a lifesaver. Having someone else handle those frustrating calls has freed up so much time for us to actually focus on our clients. It’s taken such a huge weight off my shoulders, and I can’t tell you how much stress it’s saved me. I don’t know how we managed before."
Lisa Schroeder
"Doing all my calls through the Plshold dashboard has saved me so much time. I didn't even know this was possible until a few months ago"
Jason McCullough
"All our agents absolutely love how simple Plshold is to use. The AI call summaries and automated workflows have made our day-to-day so much easier, and anytime we’ve needed help, support has been super prompt. Like honestly, I wish this tool existed when I first started working as a travel agent"
Kimberly Sloan
"Our days are nonstop with client calls, itinerary changes, and follow-ups, but Plshold has been a total lifesaver. The AI call summaries helps us not waste time re-listening to calls because everything we need is right there."
Megan Russo
"Love the simplicity of the dashboard. I now do all of my calling to reschedule things through Plshold, and it’s been such a smooth process."
Holly Barrett
"Before we started using Plshold, our team of five travel agents was constantly overwhelmed. Managing client calls, remembering every little detail, and staying on top of follow-ups felt like a constant struggle. During the busy months, the stress only got worse. But since we switched to Plshold, it’s like a huge weight has been lifted off our shoulders. The AI call summaries, in particular, have been a game-changer we no longer have to rush to take notes or worry about missing important details. It’s brought a sense of calm to our workflow, and we’re so much more organized now."
Tina Delgado